FAQ - Woodrose Senior Residences


Get answers to the most frequently asked questions here.

If you have any further enquiries, please don’t hesitate to contact us. We’d love to assist you in all matters regarding Elderly Care.

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24/7 Emergency Assistance

Friendly Staff

COVID-19 Guidelines Compliant

Qualified Medical Team

1. What's the process of signing up? Any required documents?

  • It is compulsory for the elderly to have undergone the Covid-19 swab test before the admission date and inform the management regarding the results as WSR reserves the right to accept elders with a negative result. Please do bring along the test result as well.
  • If the elderly has been discharged from the hospital and sent straight to WSR, please bring the discharge note from the hospital.
  • Medication History
  • IC
  • Pension Card (if any)

2. What should I bring to the home?

Everything will be provided except for:

  • Clothes/sarong/pants (enough for 7 days)
  • Toiletries
  • Titbits
  • Medicines in original packaging
  • Wheelchair/walking stick (if needed)

3. In case of emergency, do you have an ambulance service in Woodrose Senior Residences?

We have an Ambulance on standby 24/7.

4. Can relatives stay with elders?

Relatives are allowed to visit according to our daily visiting hours.

5. Can I make an advance reservation?

Yes, you can.

6. What are your payment requirements?

  • Admissions and registration has to be paid in advance prior to admission date.
  • Monthly payment is with a grace period of 7 days.

7. Can the rooms be personalised?

No. Each room is already furnished and decorated according to the House’s theme.

8. Is there a choice of food?

Food is prepared in our Central Kitchen. Menu has been chosen by our Nutritionist and suitable to be served to all Elders.

9. How will I know whether you offer the right level of care for the elder?

By visiting and witnessing our daily activities.

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    Head Office
    No. 3, 2nd Floor,
    Jalan Tengku Ampuan Zabedah E9/E,
    Seksyen 9, 40000 Shah Alam,
    Selangor Darul Ehsan,

    Tel: +6014 299 1295
    Enquiries: +6012 709 8102
    Careline: +6012 433 8102